02 — Arrival
It arrives. Your care team walks you through it.
When your shipment lands, your medical care team is on the phone for anything clinical — how the medication works, how to use it, what to watch for. Your OS reboot coach picks up the other lane: logging, habits, sleep, movement, and the week-to-week structure inside your patient portal. Two lanes, clearly separated, and neither one leaves you alone with it. Programs typically run twelve weeks; experiences vary by nutrition, sleep, movement, and stress.
What to expect at arrival — guided every step.
- Day 1Welcome call with your coach to walk through your box.
- Week 1Daily check-ins inside your patient portal, habit setup.
- Week 2–12Care team handles clinical questions; coach handles habits.
- AnytimeMessage the team directly — no waiting rooms, no portals.
Coach onboarding scheduled around delivery